Receptionists provide an important link for patients with the practice and are your initial contact point for general enquiries. They can provide basic information on services and results and direct you to the right person depending on your health issue or query. Receptionists make most of the patient appointments with the GPs and nurses.
If our receptionists ask for details about your health, it is so that they can help direct you to the most appropriate clinician to deal with your problem. They are bound by the same duty of confidentiality as the rest of the staff at the practice.