At the Staploe Medical Centre we aim to provide prompt access whilst maintaining continuity of care for all our patients. All our consultations are by appointment and can be booked by speaking to our reception team on 01353 624121. Even if your problem is an urgent one this is the number to ring; we will respond quickly and appropriately.
You should be able to access your own GP, or another GP of your choice, easily. To enable this we offer the following systems:
- We value any constructive comments or suggestions, so please use the suggestion box or speak to a receptionist if there are things you think could work better.
- Routine appointments bookable up to 3 months in advance
- Telephone access to any doctor on the same day, or the next day they are in
- A Clinical Assesssment Team that can respond quickly to any problem on the same day and offer advice or an appropriate appointment with a doctor or nurse
- High quality clinics for longstanding conditions
We believe these options allow the right balance between being available for advanced booking but responsive to new problems you may have, and allows acute problems to be managed alongside the care of longstanding health issues. We constantly monitor our routine waiting times and generally expect appointments to be bookable within 3-4 working days. If you feel you need to be seen sooner the Clinical Assessment Team will happily help.
Emergencies During Opening Hours (from 8.30 - 18.00 Monday to Friday)
If you need to contact us in an emergency, please call 01353 624123.
Your call will be taken by a receptionist who will be able to transfer you to the duty nurse/doctor.
The receptionist will ask you for a brief description of the nature of the emergency as well as the name and address of the patient concerned. This is necessary to be sure that you are put through to the most appropriate person and that the call is handled most appropriately.
Occasionally the nurse or doctor will advise, having spoken to you on the telephone, that immediate hospital admission is the correct course of action and will advise that you go straight to hospital or will organise an ambulance for you. This is especially important for emergencies such as possible heart attacks or strokes - in these situations a delay in treatment may make the condition worse and lead to a reduced chance of recovery.
We are committed to providing a safe, comfortable environment where patients and staff can be confident that best practice is being followed and everyone’s safety is of utmost importance. All patients are entitled to have a chaperone if they so wish for any consultation or examination where they feel one is required. Should this be required please ask at Reception or mention it to your GP or other health care professional at the time of your appointment. Your health care professional may require a chaperone to be present for certain consultations or examinations in accordance with best practice.
Golden Rules for Appointments
If you decide that your appointment is no longer needed, please ring up and cancel so that someone else can have the appointment instead.
Does more than one family member need to see the doctor? If so, please make a separate appointment for each person.
If you have several different problems to discuss, please be aware that your doctor has only 10 minutes for each routine consultation.