Make a complaint

The practice aim is to give the best possible service to all our patients and we welcome your comments both positive and negative.

The practice does have a complaint form please ask the receptionist for a copy. Alternatively please address your comments or complaints to Mr Andy Botcher, our Practice Manager.
The practice endeavours to deal with all complaints as quickly as possible but if it involves a lot of investigations it may take longer than anticipated. The Practice Manager will keep you informed and we try to resolve matters within two weeks. All patients are entitled to bring a friend or relative to any meeting during the process.
The practice hopes to provide an explanation or an apology if that is appropriate and discuss any further action that may be needed. You may wish to engage the service of PALS (Patient Advice Liason Service) who can be contacted on 01223 884418 to help you draft your complaint.

If you are not satisfied in the way the practice has dealt with your complaint you can contact NHS Cambridgeshire. NHS Cambridgeshire's contact telephone number is 01223 884008.
Please note that if you wish to make a complaint on behalf of someone else, that person's written consent is necessary before we can discuss the matter with you.

Complaints re the Out OF HOURS Service

Patients wishing to make a complaint regarding the Out of Hours Service should be directed to:

NHS Cambridgeshire

OR

Patient Advice and Liaison Service
01223 884418
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