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Welcome to Staploe Medical Centre

Our Mission Statement

To provide medical care for you and your family in accordance with up to date, evidence-based, best practice; and to offer the very best employment conditions and support for all our staff.  To do this with courtesy and respect, with a smile, in an efficient timely fashion, and in a welcoming and suitable environment.

Coming Soon - a new and improved way of getting medical help when you need it

On Monday 8th October 2018 we will be rolling out a system called askmyGP.  This will help you get quicker access to help and advice from a GP.  Please note that the current system for making routine appointments with the nurses or health care assistants will remain in place. 

How to access our new appointment system 

Simply follow
 the link which will be available here from 8th October.  You will c
omplete a simple questionnaire either to ask a question or advice from a member of the practice team.  If you are asking for clinical advice you can select the Doctor you usually see or you can select ‘anyone’ and a member of our clinical team will get back to you.

If your query is more of an administration query our non-clinical team will respond.  We aim to get back to you within an hour if your query is submitted before 5pm during the normal working week.

If you do not have access to a computer or a smartphone you can still telephone the practice and speak to one of our receptionists.  
The receptionists have been asked by the doctors to take some brief details from you about the nature of your problem, in confidence, to help then direct the concern / query to the most appropriate person.

How soon will the doctor contact me?

The doctor will contact you as soon as possible, usually within the hour, so please stay in or with your phone.   Please let us know if you need a call at a particular time and we will try to accommodate this if we can.

What happens when the doctor contacts me?
The doctor will discuss the problem with you and work out what to do next.  You may want advice, or a non-repeat prescription, or you may need to come into the surgery.  The doctor will arrange an appointments if you need to be seen – usually the same day.

Do I need to contact you early in the day?
No, the service is exactly the same whatever time you call.  There is often a rush at the start of the day, so you may find you get a quicker response later on.

How does this help patients?

·         Many problems can be dealt with over the phone so the new system avoids wasted time coming into the surgery unnecessarily

·         Using the weblink reduces the frustration of waiting to speak to a Receptionist

·         It cuts down the wait to see a doctor with immediate effect

·         You can contact us about any query or concern you have and we will get back to you the same day

Get Well, Keep Well

Of course we’re not just here for when you are unwell. Our team of healthcare professionals and back-up staff offer a number of clinics and services to promote good health and wellbeing whatever your medical condition.

Join In

We hope you enjoy having a look around the site and familiarising yourself with some of the online features such as ordering a repeat prescription. Whatever your thoughts, be sure to let us know via our feedback function. Comments and suggestions are always a great way of helping us continue to enhance the way we look after you.

Access

All patient areas are on the ground floor. Doors are wide enough to admit wheelchairs and there are toilets for the disabled off the main waiting area and in the treatment suite. Car parking spaces, adjacent to the entrance of the medical centre, are reserved for patients with disabled parking badges.

Practice Leaflet

(Site updated 19/09/2018)
For appointments and prescriptions please use the Online Services link above. Alternatively, just click here.
 
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